Service and Support
Service process
We undertake equipment design, manufacture, installation, maintenance, technical improvement support, technical consultancy and other services.
YUXIANG Machinery Commitment & Pledge
YUXIANG Machinery will be responsible for the equipment sent to the demand side of the factory, and to ensure that on-time, durability, security to complete the equipment manufacturing and installation. If you find any material change or urgent need for material purchase, please contact us directly. We will respond to you at the fastest speed to ensure your progress and use.
YUXIANG Machinery guarantees that the products provided are qualified products, without any apparent defects and hidden defects. YUXIANG Machinery on the needs of the use of personnel for technical training, (for our sales of equipment). YUXIANG Machinery commitment in strict accordance with the equipment technical parameters table supply.Quality assurance
From the equipment to complete the installation and commissioning machine free warranty 12 months, life-long maintenance, except for wearing parts. The equipment during the warranty period in Guangzhou and Jiangsu, Zhejiang and Zhejiang region after the repair, 24 hours to the equipment site. Equipment warranty period, only the replacement of equipment costs, free labour costs (except for man-made reasons). Since the end of the installation and commissioning of the equipment, every year we regularly for the maintenance of equipment, the first year free of charge, once every year. Set up service supervision hotline, 24 hours caring service and the establishment of complete and detailed service files.empowering system
YUXIANG has developed a fully professional business supporting and empowering system for our global dealers for a long-term strategic win-win business benifit under a certain same target by individual markets.
Dealership authorization: fusion of modern philosophy In line with the international market demand. Marketing support: with world-top manufacturing equipment, brand new industrial conception and strong technical force and the international high quality finished machine, we ensure that every installation project turns out to be up to performance indicators. Sales support: providing you with everything you need from equipment installation one-stop service. Service support: sticking to the “better and better” work attitude, we offer leading and professional installation and management experience, providing customers with excellent after.Yuxiang is Your a Reliable Partner
With world-top manufacturing equipment, brand new industrial conception and strong technical force and the international high quality finished machine, we ensure that every installation project turns out to be up to performance indicators.
Consult customer service to explain equipment customization needs equipment type, product materials, information such as daily output.
Understand customer needs through communication / respond to customers / reasonable solution.
Confirm the specific customized plan and sign the contract Order customization / production.
The equipment is shipped to the customer's factory for installation. Commissioning, training, Acceptance.
Yuxiang provides one-year warranty and lifetime maintenance service 24-hour telephone hotline service.
Frequently Asked Questions
Guangzhou YUXIANG Light Industrial Machinery Equipment Co. Ltd. is a manufacturer that produces cosmetic, pharmaceutical, chemical and dairy equipment. We undertake equipment design, manufacture, installation, maintenance, technical improvement support, technical consultancy and other services.
We are factory, we have our own design team and own workshop, with more than 15year's OEM experience.
Sorry, our products are all none standards, need custom-made according to client's requirements, so pls let me know your requirements, We will make drawing and quotation for you.
1PCS/SET.
30%T/T as advance payment, 70% before shipment, we also accept irrevocable L/C at sight, Western Uunion, Money Gram.
20-50 working days according to your Qty.
Yeah, we can, we accept FOB, C&F, CIF, CIP, both by sea and rail way. And our nearest port is GuangZhou.
Our address: Shanguang New Industrial Zone, Cheluo Town, Gaoyou, Jiangsu Province.
Yeah, if single machine, we will send you the installation drawing and documents first, if you still have problems, we will arrange our engineers go to your place for installation guiding. If production line, our engineer will go to your place do installation & debugging for you directly.
The warranty period is one year. If there's any problem of the equipment not caused by reasonable operation in one year, we will help you solve it (If it is small problem like spare part is broken, we will send you freely; other small problem we will guide you to solve it by phone or e-mail; If the problem cannot be solved by guiding, we will arrange technician come to your place to mend it after confirmation).
1.We are a professional machinery manufacturer on Vacuum emulsifying mixer, filling machine, RO water treatment, capping machine and labeling machine…etc for cosmetics , food and pharmaceuticals industries over 20 years.We have two factories, One is in Jiangsu Province, Another is in Guangzhou next to our office.
Quality control based on ISO 9001, GMP requirements. All processes under QA monitoring,our quality control team will test machines performance or running speed before shipment. We would like to invite you come to our factory to verify machines yourself. If your schedule is busy, we wil take a video to record the testing procedure and send the video to you.
Our warranty is one year.After warranty we still offer you lifetime after-sales service, anytime you need we are there to help. If the problem is easily to solve, we will shoot a solution video for you. If video doesn't work out, we will send engineer to your factory.
Our machines are fool-style operation design,very easy to operate.Besides,before delivery we will shoot instruction video to introduce machines'functions and to teach you how to use them.If needed engineers are available to come to your factory to help install machines, test machines and teach your staff to use the machines.
We will design the most suitable proposal based on your actual situation, such as the daily production,raw material formula, factory layout, etc. we would like to introduce some excellent suppliers of ingredients, bottles, labels, etc. if you need them. We will send engineers to the site for installation, training and commissioning.
partner with the best.
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